Thank you for shopping with The Homeland Store. Below is our shipping and delivery information for orders placed through our website.
1. Shipping Locations
We currently ship to customers within the United States.
At this time, we do not ship internationally unless stated otherwise on our website.
2. Order Processing Time
Orders are usually processed within 1 to 3 business days after payment is confirmed.
Orders are not processed on weekends or public holidays.
During busy seasons, sales, or holidays, processing times may be longer.
3. Shipping Time
Estimated delivery time is usually 3 to 6 business days after the order has been processed and shipped.
Delivery times may vary depending on:
- Customer location
- Shipping carrier
- Weather conditions
- Holiday delays
- Incorrect or incomplete address details
- Carrier service disruptions
4. Shipping Costs
Shipping costs are calculated at checkout based on your order total, shipping location, and selected shipping method.
We may offer free shipping promotions from time to time. Any free shipping offer will be shown on the website or at checkout.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking details, if available.
Please allow up to 24 to 48 hours for tracking information to update after the carrier receives the package.
6. Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an address error, contact us immediately at support@thehomelandstore.com.
If the order has already shipped, we may not be able to change the delivery address.
7. Lost or Delayed Packages
If your package is delayed, please check the tracking information first. If the tracking has not updated for several days, contact us and we will try to assist.
We are not responsible for delays caused by the shipping carrier, weather, holidays, or incorrect address details.
8. Marked Delivered but Not Received
If tracking shows your package as delivered but you have not received it, please:
- Check around your delivery area
- Ask household members or neighbors
- Contact the shipping carrier
- Contact us at support@thehomelandstore.com
We will do our best to help, but we cannot guarantee replacement or refund for packages marked delivered by the carrier.
9. Damaged During Shipping
If your order arrives damaged, please contact us within 5 days of delivery. Include your order number and photos of the damaged item and packaging.
10. Contact Us
For shipping questions, contact us at:
The Homeland Store
Email: support@thehomelandstore.com
Phone: +1 224 263 6191